Monday, June 7, 2010

NCR-based firm providing BPO services to F1

Sometime back, American churches started outsourcing their prayers to Indian churches in Kerala. Holy mass and Thanksgiving requests are handled by Indian churches in return for a fee. 

Starting from just simple voice based outsourcing, Indian companies are now doing some very interesting and high value outsourcing work for global companies. An example is an NCR-based firm, which works with one of the Formula One teams. The common engine control unit in these racecars are like the black box in an aircraft. It receives inputs from the many sensors that measures aspects like temperature of tyres, balance of the car, steering control, suspension and a number of other aspects. This data is collected and sent back to the company's centre in the NCR after the race. 

The job of the staff at this company is to analyse the huge amount of data that is sent to them, point out problems with each aspect and suggest improvements. 

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